We are ready to help you improve your cafe, whether you have been in business for years or are just beginning your first retail endeavor, we will help make your cafe the best it can be. Our many years of cafe experience have led us to develop cafe training with a multifaceted approach. While we love working with baristas to improve the overall quality of the beverages, a cafe must also operate properly behind the scenes to be successful.
If you are planning a new cafe you will find the most benefit from working with us from the planning / pre-construction phase. Equipment and space needs, workflow efficiency, and other considerations should be taken into account before starting your buildout, which will save you costly adjustments after construction has finished.
If you already have an operating cafe, we are happy to give an objective analysis on customer service, efficiency, and drink standards. We will then give our recommendations on where improvements should be made, as well as how we can work together to showcase your cafe. Adding new standards to your operating business takes time, and we will train your supervisors/leads in how to properly educate staff and enforce standards.
Our cafe consulting offerings include:
- Equipment recommendations & requirements - We will give you options for equipment that is right for your needs based on your concept
- Workflow, efficiency, and design input - Let us help ensure that your vision is an efficient workspace. We will ensure that equipment placement and customer flow are at their most optimal
- Drink menu planning - Set your cafe apart by offering unique drinks and relevant options for your concept. We will help curate your selection and advise how to execute drinks appropriately
- Inventory management strategies - Inventory is an often overlooked, but important, element of business. Let us help create systems for management of inventory as well as organization of goods
- Cost of goods analysis - We will take an in-depth look at all ingredients, costs, and potential waste. With a CoG analysis we will determine if your menu prices should change, or if your ingredients can be sourced better to meet your margins. *We will need access to invoices, recipes, and other information which could be considered confidential
- Training standards - Establishing standards for your cafe is crucial to ensuring the most consistent product possible. Let us establish or adjust your training materials with appropriate material for a focused and reliable system
- Customer service - As obvious as it might seem, you want your customers to be happy with their experience. Our training encompasses standard customer interactions as well as methods for approachable drink service during bar work.
- Staff training - Our training is tailored to the needs of your cafe and staff, from basic preparation to advanced latte art and multiple drinks. Training is typically performed on-site in the cafe environment where staff will be working, but alternative locations may be used.
To discuss the possibilities of working together, click the link below and let us know what you are interested in.